Joyabaji Privacy Policy

At joyabaji, we understand that your personal information is important to you. We are committed to handling it with care, transparency, and respect. This Privacy Policy applies to all players who register an account, visit our website, or use any service offered through the joyabaji platform.

By registering on joyabaji or continuing to use our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using joyabaji.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and joyabaji.

joyabaji collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:

joyabaji uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we use your data are:

• Account management: To create, maintain, and operate your joyabaji account, including processing deposits, withdrawals, and bets.
• Identity verification: To verify your age, identity, and payment methods as required by our terms and applicable regulations.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact joyabaji.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the platform.
• Platform improvement: To analyse how players use joyabaji so we can improve game offerings, performance, and user experience.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor player activity and identify signs of problem gambling so we can offer appropriate support tools.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from joyabaji.

joyabaji will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review.

joyabaji processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and paying out winnings.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for AML and KYC compliance.
• Legitimate interests: joyabaji has a legitimate interest in preventing fraud, securing the platform, and improving our services — provided these interests do not override your rights.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you can withdraw that consent at any time by contacting support or updating your account preferences.

joyabaji does not sell your personal data. We may share your data with trusted third parties only where necessary and only for the purposes described in this policy. The categories of third parties we may share data with include:

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification services: Third-party KYC providers may receive your identity documents to verify your age and identity on our behalf.
• IT and platform service providers: Companies that provide hosting, security, analytics, and technical infrastructure for joyabaji may process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: joyabaji may be required to disclose your data to government bodies, regulators, or law enforcement agencies where required by law or court order.
• Fraud prevention agencies: We may share data with fraud prevention organisations to protect joyabaji and its players from financial crime.

joyabaji uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our site. Cookies are small text files stored on your device when you visit joyabaji.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on joyabaji.
• Analytics cookies: Help us understand how players navigate joyabaji — which pages are visited most, where players drop off, and how performance can be improved. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity on your joyabaji account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of joyabaji. For more details on specific cookies in use, contact our support team.

joyabaji retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The key retention periods we apply are:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required for AML compliance.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable KYC regulations, typically five years from the end of the business relationship.
• Support communications: Retained for up to three years from the date of the interaction.
• Technical and usage data: Typically retained for up to 24 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required, joyabaji securely deletes or anonymises it in accordance with our internal data management procedures.

joyabaji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.

• All data in transit is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest is encrypted using AES-256 encryption.
• Access to player data is restricted to authorised personnel on a need-to-know basis.
• Our systems are protected by firewalls, intrusion detection systems, and regular security audits.
• Staff with access to personal data receive regular training on data protection and security best practices.
• We conduct periodic penetration testing and vulnerability assessments on our platform.

As a joyabaji player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

joyabaji will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on joyabaji, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. joyabaji supports responsible gaming and takes the protection of minors seriously.

joyabaji may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be posted on this page with a revised "Last Updated" date.

For significant changes that materially affect how we use your personal data, we will notify you via email or an in-platform notification before the changes take effect. Your continued use of joyabaji after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this page periodically. The most current version of this Privacy Policy always supersedes any previous versions.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how joyabaji handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page. For account or payment queries, log in to your joyabaji account and use the live chat feature for the fastest response.