Joyabaji Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between you (" the Player", "you") and joyabaji ("we", "us", "the Platform"). These Terms apply to all use of the joyabaji website, mobile application, and any services offered through the platform.

If you do not agree with any part of these Terms, you must not register an account or use joyabaji. Accessing the platform in any capacity — even without registering — constitutes acceptance of these Terms to the extent applicable.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and joyabaji.

To register and use joyabaji, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing joyabaji from a jurisdiction where online gaming is not explicitly prohibited for your personal use.
• You must not be a current employee, contractor, or close family member of a joyabaji employee.
• You must not have previously had a joyabaji account closed for violations of these Terms.
• You must be registering on your own behalf, not on behalf of another person.

joyabaji does not knowingly allow minors to register or play. If we discover that a player is under 18, the account will be closed immediately, all winnings will be voided, and any deposited funds will be returned to the original payment method after deducting any bonuses received.

When you register on joyabaji, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, email address, and mobile number. Providing false information is a violation of these Terms and may result in account closure.

Each person is permitted to hold one joyabaji account only. If you already have an account and attempt to register a second one — whether under the same name or a different identity — both accounts may be suspended and any balances forfeited.

You are responsible for keeping your login credentials secure. Do not share your password with anyone. joyabaji will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your permission, contact our support team immediately.

joyabaji reserves the right to carry out identity verification checks at any point. You may be asked to submit a copy of a government-issued ID, proof of address, or proof of payment method. Accounts that cannot be verified may be restricted or closed.

joyabaji supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). Minimum and maximum deposit and withdrawal limits are displayed within your account dashboard and may be updated from time to time.

Deposits on joyabaji are typically credited to your account within seconds of confirmation from the payment provider. If a deposit does not appear within 30 minutes, contact our support team with your transaction reference number.

Withdrawals are processed to the same payment method used for the corresponding deposit. joyabaji does not transfer funds to third-party accounts or payment methods not previously used for deposits. Standard withdrawal processing time is within 15 minutes, though this may vary depending on payment provider processing times.

• Withdrawals require a fully verified account before processing.
• joyabaji reserves the right to request additional documentation before approving large withdrawals.
• Funds deposited via a bonus cannot be withdrawn until all associated wagering requirements have been met.
• joyabaji is not responsible for delays caused by the payment provider's own processing times.

joyabaji offers various bonuses and promotions to both new and existing players. These include welcome bonuses, deposit match offers, free bets, and loyalty rewards. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, and expiry dates.

By claiming any bonus on joyabaji, you agree to the specific terms of that promotion in addition to these general Terms and Conditions. Always read the promotion details before opting in.

• Bonuses are credited to your account in accordance with the promotion terms.
• Wagering requirements must be completed before any bonus-derived winnings can be withdrawn.
• joyabaji reserves the right to withdraw or modify any promotion at any time without prior notice.
• Bonuses are intended for personal recreational use only. Any attempt to abuse bonus offers — including through multiple accounts or coordinated play — will result in bonus cancellation and potential account closure.
• Only one welcome bonus is available per player, per household, and per device.

All games available on joyabaji — including live casino, sports betting, fishing games, and card games — are provided for entertainment purposes. By placing a bet or joining a game, you acknowledge that outcomes are determined by chance or by the rules of the specific game, and that joyabaji does not guarantee any particular result.

Bets placed on joyabaji are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the system. In the event of a technical error or system malfunction that affects a game outcome, joyabaji reserves the right to void the affected bets and return stakes to players.

• Minimum and maximum bet limits apply to all games and are displayed within each game interface.
• joyabaji reserves the right to limit bet sizes for any player at any time without explanation.
• In the event of a dispute regarding a game outcome, the result recorded by joyabaji's system is considered final.
• Sports betting odds are subject to change before a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply to your bet.

For live games including HRG Live, Teen Patti 20-20, and Boat of Fortune, the decisions of the live host or dealer are final. Any technical issues on the player's side — such as internet disconnection — do not entitle the player to a refund of bets already placed.

The following activities are strictly prohibited on joyabaji and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Registering more than one account or using another person's account.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Using joyabaji for money laundering or any other illegal financial activity.
• Attempting to reverse-engineer, copy, or interfere with the joyabaji platform or its software.
• Harassing, threatening, or abusing joyabaji staff or other players.
• Depositing funds from payment methods not registered in your own name.

joyabaji collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection, storage, and use of your personal information as described in that policy.

Your personal data is used to operate your account, process transactions, verify your identity, provide customer support, and comply with legal obligations. joyabaji does not sell your personal data to third parties for marketing purposes.

For full details on how joyabaji handles your data, including your rights under applicable data protection laws, please read our Privacy Policy.

joyabaji is committed to promoting responsible gaming. We provide tools to help players manage their activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available within your account settings.

If you feel that your gaming is becoming a problem, we strongly encourage you to use these tools or contact our support team. joyabaji takes problem gambling seriously and will work with you to find an appropriate solution, including temporary or permanent self-exclusion.

For more information on responsible gaming tools and resources available through joyabaji, please visit our Responsible Gaming page.

joyabaji reserves the right to suspend or permanently close any account at any time, with or without prior notice, if we have reason to believe that:

• The account holder has violated any part of these Terms and Conditions.
• The account is being used for fraudulent, illegal, or abusive activity.
• The account holder has provided false information during registration or verification.
• Continued operation of the account poses a risk to joyabaji, other players, or third parties.
• We are required to do so by law or regulatory obligation.

If your account is closed due to a violation of these Terms, any remaining balance may be forfeited. If your account is closed for reasons unrelated to a violation — for example, at your own request — your remaining balance will be returned to your verified payment method after any applicable checks are completed.

You may request account closure at any time by contacting joyabaji support. Requests are typically processed within 24 hours.

joyabaji provides its platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and functioning correctly, we cannot guarantee uninterrupted access or error-free operation at all times.

To the maximum extent permitted by applicable law, joyabaji is not liable for:

• Any loss of funds resulting from technical errors, system outages, or third-party payment provider failures.
• Any indirect, consequential, or incidental losses arising from your use of the platform.
• Losses resulting from your failure to keep your account credentials secure.
• Any interruption to service caused by factors outside joyabaji's reasonable control, including internet outages, government actions, or force majeure events.

Nothing in these Terms limits joyabaji's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

joyabaji may update these Terms and Conditions at any time. When we make changes, the updated Terms will be posted on this page with a revised "Last Updated" date. We may also notify you of significant changes via email or an in-platform notification.

Your continued use of joyabaji after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the revised Terms, you should stop using the platform and contact support to close your account.

We recommend checking this page periodically to stay informed of any updates. The most current version of these Terms always supersedes any previous versions.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the joyabaji support team. We're available 24 hours a day, 7 days a week.

For issues related to responsible gaming, account self-exclusion, or deposit limits, please visit our Responsible Gaming page or contact support directly. We take all player welfare concerns seriously and will respond promptly.